What we do with your personally identifiable information
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to provide you with any of our products or services. "Personally identifiable information" means information that can be used to identify you as an individual, such as, for example:
- Your Business Name, Company Registration / VAT number.
- Your name, email address, phone number and postal address.
- Your Bank Payment Details (Account Number, Branch Address, Sort Code & Account Number
- Your computer's domain name and IP address, indicating where your computer is located on the Internet.
- Session data for your connection, so that our computer can 'talk' to yours while you are connected.
Your individual rights
Under the GDPR your rights are as follows. You can read more about your rights in details here;
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.
- We collect unnamed statistics about your visit, like which of our pages you viewed
- Some 3rd parties like Facebook and Twitter may know you visited this website, if you use their services. We can't control them but we don't believe this knowledge presents/causes any threat to you.
- If you sign up with us we take great care to keep your information safe and we'll never share it with others without your express permission.
- We never share your data with 3rd parties except to help us deliver our own services.
These are just the key points. If you need more detail, continue reading.
Measuring our visitors
We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.
The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.
You can learn more about Google Analytics or opt out if you wish.
Facebook, Twitter and other social networks
These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.
To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example Facebook use this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.
Social networks therefore could know that you’re viewing this website, if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.
If you sign up for a service
When you sign up for any of our services – paid or otherwise – we will record specific personal information about you, such as your name and email address.
We will also collect and store information about your use of our services so as to improve them. For example, we keep a log of what features are being used at any time.
We also log account and transaction history for accounting purposes, and to monitor our business activities.
We may send you email notifications regarding your service (such as invoices) or which you have specifically requested (such as newsletters or notifications when a report is completed). You have the ability to opt out of any of this communication at any time.
We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.
We use a variety of payment providers to bill for our products online. These companies will have access to your personal and payment information. When paying by credit card, MobileSkys themselves do not ever have any access to your credit card details.
The third parties we use are Recurly (for recurring payments), Stripe (to process credit cards) and PayPal (to process credit cards and accept payment via PayPal).
We share information with these companies only to the extent necessary for the purposes of processing payments you make via our website.
MobileSkys takes many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:
- Use of SSL encryption for sensitive data
- Hardware stored in secured datacentres behind firewalls
- All access to information restricted by password and/or secure key
- Restrictions to what information can be accessed via any location
- Data encryption
While we take great care to secure/make sure of any private information remains protected we cannot (promise that something will definitely happen or that something will definitely work as described) the security of data sent over the Internet.
You are responsible for keeping your password and user details private. MobileSkys will never ask you for your password, so please don't trust any 3rd party asking you for it including work colleague's.
Updates to this policy